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Tuesday, March 20, 2007

Citibank - Paperless means Infoless ?

Citibank, the TOP Environmentally Friendly bank in Malaysia, started to practise paperless policy for their housing loan customers since last year. Which means:

1. You will not receive any more monthly statement. (So they can save money and claim to be environmentally friendly!)

2. You won't know when is the due date of your next payment. (So you will be late and they can charge you late payment fees!)

3. You won't know the exact amount of your next payment.(So you will be charged a late payment fees for a minimal shorfall because you stupid dunno how to calculate the amount yourself!)

So, as a community service provider, Lin Peh wrote to them and ask them whether Lin Peh can find out the related info thru internet because their website can do wonder for their Credit Card customers; do what fuck also can wan! And here's the reply:

We regret to advise that the bank has discontinued sending out monthly statement for housing loan. The information on Housing Loan outstanding balance and installment due can only be viewed if the customer has a banking account with the ATM card.

We would recommend that you obtain more information via our phone banking by accessing using your telephone PIN. Kindly contact our 24hours CitiPhone Banking at 03-23830000 (KL), 04-2960000 (Penang) and 07-2680000 (Johor Bahru) for assistance to create your TPIN. We wish to advise that the same TPIN will be applicable to all your accounts in Citibank Malaysia.

We hope the above clarifies.

Thank you for visiting Citibank’s website and have a nice day.

If you don't understand the reply, let Lin Peh summarise the reply to you in Engrish:

1. The info you requested is actually available but we will only tell you if you also open banking account with us and let us make more money !

2. And please remember to get your ATM card from us when you open your other banking account with us because only our ATM card will let you check the info of your housing loan. Other banks punya ATM card cannot do wan ! Magic leh ?

3. If you refuse to follow our instruction 1 & 2 above, you can still check the balance but we will make your life difficult a little bit la - You have to use our very super powder phone banking.

4. Our phone banking system requires you to get your TPIN but you please do not complain first because the TPIN is so powder you can it for all your Citibank accounts within Malaysia. Powder leh ?

You realize nothing was mention about internet? So, you basically have to be a good customer who knows how to calculate the payment yourself or alternatively you can go fuck ourself la!

p.s. Their friendly customer service will call on the day after the due date on a monthly basis and WARN you that you have been late ;-)

21 Condeminations:

Blogger Wingz condemn:

lucky i no money buy house la! if not i also kena sial!

Blogger Ckyeo condemn:

mahfullat!!! like that con customer round garden ar!! I go bong chan mayflowerbank!!

Blogger King's wife condemn:

Wah taukeh! You bikin house again ah?

Blogger angel condemn:

I hope they don't do the same for credit cards! Really make ppl's life so difficult.

Blogger Huei condemn:

walanneh apatu!!
luckily me no money buy hse too! kakaka

Blogger lil'd condemn:

hanky panky

Blogger Cocka Doodle condemn:

Frankly, even Citibank credit card service standards have dipped.
I'm switching to HSBC.

Blogger FL Sam condemn:

Aiya. Change bank lor that give u statement. I long time ago canx my housing loan and credit card with Citibank.

Anonymous Angeline condemn:

this is a siow bank ok! if not bcos i very the tham-sam take their free for life ct card hor... i tak mau ada anything to do wif them ler...

Blogger CY condemn:

Wah, Sitibank manager mana? Faster reply!

Blogger Simple American condemn:

Wazza problem? Grangpa dun leave you the family abacus?

Blogger Kenny Ng condemn:

That's y I never apply any service from them. All my friends complain it with their services.

Blogger Lin Peh condemn:

No marney dats why need to get housing loan la. If not, pay cash lor !

Yeah lor. Must use local bank ! EPF bank ! WAHAHAHA!

King's wife:
Bikin lanjiao la ! Refinancing my gaoment flat for the 5th time !

Dun worry ! they take very good care of their credit card customer wan ! somemore give u free points to claim airtickets go around the world in 80 days ! LOL!

hanky panty! LOL!

Cocka Doodle:
HSBC give u better gift ah ? Voucehr to Chicken Little Shop ? LOL!

FL Sam:
Baru finance if change bank they make Lin Peh pay dunno wat niamafulatt charges lagi! :-(

Dats the price for Tham Sum ! hahahah! Wei..itu Direct Access for graduates one better. If you need a diploma, please enrol at Lin Peh punya Lin Cocka Wingz Unibersiti ! HAHAHAH!

Wah, Sitibank manager is Siti Norhaliza ? hahahah !

Simple American:
Family abacus cannot do calculation like 0.1235874455 X 12 months - 3 months + BLR (fluctuate every minute)+ number of time TFK per day - number of time go shit per day = What lanjiao ?

Kenny Ng:
WAH ! Liddat if we all togrther gather write a letter to Bank Negara they kena sodo la ? LOL!

Anonymous april condemn:

don't buy house laaaa...or go pong chan BANK RAKYAT! kekeke... remember, u r RAKYAT MALAYSIA... Malaysia Boleh!

Blogger LP condemn:

Most of the credit card companies give us the option to choose online statement. I love online statement. I use Citibank credit card statement for so many years far no problem.

Lin peh you just like to make an issue out of this to get fehmes is it? LOL

Blogger Sasha condemn:

luckily i no buy house...and no use citibank.!

Anonymous candygan condemn:

me bo citibank card, so Bo Tai Zhi

Blogger zewt condemn:

just want to say a word of thank you for your well wishes. truly appreciate it.

let us all learn to appreciate our mothers when they are still around.

Anonymous Bee Stung Lips condemn:

Lucky I cancelled both Citibank and HSBC accounts & cards long time ago. Banks nowadays are legal ah longs. If late payment or no money to pay, they send increase interest rate high high. Then still no payment, they send lawyer letter. Then if still no payment, they come and tarik balik whatever they can find... no car, no house. Sigh...

Blogger Thai Boxing Girl condemn:

ya, they cut the costs by going paperless but in the end make u make more calls and you have to bear the costs through higher phone bills :D

By the way, can you please update my link to ? Thanks.

Blogger ah nel condemn:

sitibang i no used as no mani to pay their interest...tis bang for lich ppl nia...

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